Return & Refund

Thank you for shopping at cachenest.shop. We aim to ensure a smooth and transparent return and refund experience for all customers across Europe.

1. Company Information
   Company Name: Magí Vidal. Alvarez
   Email: vidal@cachenest.shop
   Phone: 695022980
   Shipping Origin (Spain):
   Calle Levante 12, Castellbisbal, B, 08755, Spain
2. Clearance Sale Notice
   Due to continuous financial losses and operational adjustments, the company has decided to carry out a below-cost clearance sale to reduce remaining inventory.
   All products are sold under a limited-time liquidation campaign while stock lasts.
3. Return Period
   Return Window: Within 30 days after delivery
   Customers may request a return within 30 days of receiving their order.
   After 30 days, return requests may no longer be accepted.
4. Return Conditions
   To be eligible for a return:
   Items should be unused and in reasonable condition
   Products should be returned with original packaging when possible
   Proof of purchase is required
   If the product is damaged due to misuse, return requests may be denied.
5. Refund Policy
   Refund Processing Time: Within 3 business days after return approval
   Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
   If approved, your refund will be processed within 3 business days. The actual time to receive funds may vary depending on your bank or payment provider.
6. Order Processing & Shipping Timeline
   For customer clarity:
   Order Processing Time: Same day
   Shipping Time: 2 business days
7. Return Shipping Costs
   Return shipping costs may be borne by the customer unless the item is defective, damaged, or incorrect due to our error.
8. Damaged or Incorrect Items
   If you receive a damaged, defective, or incorrect product, please contact us immediately with photos or evidence so we can assist you with a replacement or refund.
9. Non-Returnable Situations
   We may not accept returns in the following cases:
   Items used or damaged after delivery
   Returns requested after 30 days
   Missing original components or packaging
10. Contact Us
    For any return or refund inquiries, please contact our support team:
    Email: vidal@cachenest.shop
    Phone: 695022980