In light of ongoing financial losses and operational adjustments, the company has decided to conduct a clearance sale at below-cost prices.

Shipping Policy

Thank you for shopping at cachenest.shop. We are committed to providing fast and reliable delivery services for customers across Europe.

  1. Company Information
    Company Name: Magí Vidal. Alvarez
    Email: vidal@cachenest.shop
    Phone: 695022980
    Shipping Origin (Spain):
    Calle Levante 12, Castellbisbal, B, 08755, Spain
  2. Clearance Sale Notice
    Due to continuous financial losses and operational adjustments, the company is currently conducting a below-cost inventory clearance sale.
    All snow removal tools and related products are available while supplies last during this limited-time liquidation campaign.
  3. Order Processing Time
    Order Processing Time: Same day
    Orders are typically processed and prepared for shipment on the same business day after successful payment confirmation.
    Orders placed on weekends or public holidays may be processed on the next business day.
  4. Shipping Time
    Estimated Delivery Time: 2 business days
    Delivery times may vary slightly depending on destination, weather conditions, local courier operations, or customs procedures.
  5. Shipping Coverage
    We currently ship to many countries and regions within Europe.
    If your location is unavailable during checkout, please contact our customer service team for assistance.
  6. Shipping Confirmation & Tracking
    Once your order has been shipped, you may receive a shipping confirmation email including tracking information when available.
    Please allow some time for tracking updates to appear in the courier system.
  7. Incorrect Shipping Information
    Customers are responsible for providing accurate shipping details during checkout.
    If you notice an incorrect address after placing an order, please contact us immediately. We will attempt to update the information before shipment, but changes cannot be guaranteed once the package has been dispatched.
  8. Delayed or Lost Shipments
    While we work with reliable shipping partners, certain delays may occur due to:
    Severe weather conditions
    Peak holiday seasons
    Customs inspections
    Courier operational issues
    If your shipment appears delayed or lost, please contact us and we will assist in resolving the issue.
  9. Returns & Refunds
    Return Period: Within 30 days after delivery
    Refund Processing Time: Within 3 business days after return approval
    Returned items should be kept in reasonable condition whenever possible.
    Refund timing may vary depending on the payment provider or banking institution.